How Temp Agencies Can Better Manage Compliance with a Modern CRM & IDVT?

Key Takeaways:

  • Increase efficiency and automate Right to Work checks
  • Increase accuracy, worry less about fraudulent documents and hefty fines
  • Enhance the candidate experience and receive a good reputation
  • Streamlined processes means happier clients and teams


Suppose you’re currently considering using a modern CRM for your recruitment tasks. In that case, you may also be thinking about investing in Identity Validation Technology (IDVT) to assist with streamlining your administrative tasks.

As part of PrimePROs seamless temporary recruitment CRM software experience, the integration with TrustID Identity Validation Technology is a tool that can assist with automating and the validation of all government-issued documents.

Let’s dive in and explore the difference that IDVT can have on your workflow as a

The Problem


The number one problem all temporary recruitment agencies face is time. There are only so many hours in a day, so getting the work done that you need to can sometimes feel like an uphill battle.

This is especially true when you feel like most of your day has been spent on manual data entry and identity document verification tasks. If a recruiter doesn’t make use of an IDVT, they would need to see the candidate in person, which again is taking up more time of a working day.

Risk of Error

The risk of making a mistake when verifying documents can be quite severe – it may lead to delays, compliance issues, and even fines.

Delays with the onboarding process and compliance issues can lead to unfulfilled bookings. Unfulfilled bookings can result in losing a client. If a candidate is booked out to work that doesn’t have the right to work in the UK, your agency can be hit with serious fines of up to £60,000 per offence. So if checks aren’t completed accurately, the repercussions are huge and also devastating for your brand reputation.

So, to put your mind at ease and be sure that your agency sustains a good reputation, it’s best to get the help of handy CRM and IDVT to streamline these checks while feeling relaxed about it.

Risk of Fraud

If your team is super busy with a high amount of administrative tasks to do on their desk, making that mistake of validating incorrect documents doesn’t seem so far Fetched.

Did you know that in 2019, 12% of all fake documents TrustID discovered were visas? Imagine the cost of making the mistake of a fraudulent hire – a scandal resulting in your agency being discredited.

Negative Candidate & Client Experience

Slow onboarding means your agency may cultivate a bad reputation, and that’s not what you need when you are trying to retain clients or candidates. This negative impact can lead to a loss of bookings, resulting in a loss of profit for your agency.

The Solution: IDVT

Don’t panic – all of these issues can be avoided with a modern CRM experience that has Identity Validation Technology built-in to efficiently review your candidates documents.

It works by extracting data electronically and verifying the authenticity of government-issued IDs, meaning any fraudulent documents can be identified using this advanced technology. This not only minimises time spent on manual data entry but also eliminates the risk of error.

Don’t leave it to chance, invest in what works.

Benefits of IDVT for Temp Recruitment Agencies

Increased Efficiency

With TrustID and PrimePRO, you can rest assured that with less manual data entry and more automation comes a reduced onboarding time, resulting in a better way of conducting tasks, and a team with more free time.

PrimePRO’s automatic customisable application form allows candidates to upload their details and compliances, ensuring that any questions that the agencies require for that specific role or skill are answered. With an added integrated identity verification process provided by TrustID, this saves you both time and Effort. Tasks that used to consume hours can be done in minutes, freeing you and your
team up for more value-driven work.

Improved Accuracy

Improved accuracy is achieved by eliminating the risk of human error in data entry, ensuring accuracy and compliance with regulations.

PrimePRO’s built-in compliance application form can be easily editable, so you can make sure that if any new regulations are announced, you can stay up to date and remain compliant. TrustID will reduce risks associated with fraudulent documents by notifying you of anything that is incorrect or invalid.

This means you can worry less about potential fines and focus more on getting the job done.

Enhanced Candidate Experience

Automation is the friend that keeps on giving. Not only are you going to cultivate a more efficient team, and improve accuracy, but you’ll also improve candidate experience and therefore improve your agency’s reputation.

With an automated user-friendly candidate registration process, including features for customising an application form, staying up to date with compliance, monitoring candidate progress, and referencing, you’ll never feel out of the loop again. The right-to-work process within PrimePRO facilitates the uploading of identification documents, while TrustID works to validate these in real time for you. It’s a no-brainer – attract top talent with better processes.

Improved Client Satisfaction

A speedy onboarding process for candidates means filling bookings faster, delivering fast and reliable services with accurate information that builds trust among clients, whilst also reducing risks associated with fraudulent placements, and protecting clients’ interests.

Happy clients mean a happy team – remember that this cycle always starts with efficient, automated processes.


Ready to experience the modern CRM transformation and discover the difference that identity verification technology makes?

Request a demo of our intuitive temp recruitment CRM and Payroll software that is designed to streamline your temp agency tasks, and discover how your agency can reach its full potential.

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How Temp Agencies Can Better Manage Compliance with a Modern CRM & IDVT?

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